You are eligible for a refund only if:

✔ You received a wrong item
✔ The product was damaged during delivery
✔ The item delivered was expired or spoiled
✔ Your payment was deducted but order not placed

Refund is NOT applicable if:

✖ You simply did not like the taste
✖ You changed your mind after the product was delivered
✖ The product was kept unrefrigerated or mishandled after delivery
✖ You entered a wrong address, phone number, or delivery time

Refund Process

• You must raise a complaint within 2 hours of delivery.

• Provide order ID and clear photos/video of the issue.

• Refund will be issued to your original payment method or wallet within 5–7 working days.

---

2. Cancellation Policy

✔ Order Can Be Cancelled If:

• You cancel within 5 minutes of placing the order.

• The order status is not yet accepted / not in preparing mode.

✖ Order Cannot Be Cancelled If:

• The order is already prepared

• The delivery agent is already dispatched

• It is a customized or bulk order (special sweet boxes, custom text boxes, etc.)

---

3. Replacement Policy

We offer replacements only for issues such as:

• Damaged product

• Wrong item delivered

• Quality issue proven with photo/video

• Missing product from the order

Replacement Conditions

• You must raise the request within 2 hours of delivery

• The product must be returned in the condition received

• Partial consumption beyond sample testing voids the replacement claim

---

4. Non-Refundable Items

❌ Customized gift boxes
❌ Personalized messages on boxes
❌ Opened or partially eaten sweets
❌ Festival special or discount items
❌ Perishable food after 2 hours of delivery

---

5. Delivery Issues

If delivery fails due to:

• Wrong address

• Invalid phone number

• Customer unavailable to receive

• Security/Building restrictions

➡ The order will be marked as Delivered/Failed,
➡ No refund will be provided.

---

6. Payment Failure

If the amount is deducted but the order is not created:

• The amount will be auto-refunded by your bank/payment gateway

• It may take 3–7 working days

---

7. How to Request Refund/Replacement

You can contact us through:

📞 Phone: +91 XXXXXXXXXX
📧 Email: support@yourdomain.com
📱 WhatsApp: XXXXXXXXXX
⏱ Support Hours: 9:00 AM to 9:00 PM